Financial hardship

How to apply for hardship assistance

If you are experiencing financial hardship and are unable to meet your premium or other financial obligations, please contact us as soon as possible. We will consider your circumstances and may be able to offer a payment arrangement, a temporary suspension of obligations, or other appropriate assistance.

We treat all hardship requests with sensitivity and confidentiality. You will not be disadvantaged for disclosing your circumstances.

What counts as financial hardship

Financial hardship includes circumstances such as: loss of employment or significant reduction in income, serious illness affecting your capacity to work, a natural disaster affecting your financial position, family breakdown or bereavement, or any other circumstance that has significantly changed your ability to meet financial commitments.